An item may be returned for a refund or exchange as long as it is within 25 days of the receipt that is emailed out. The item must be in the original unused condition as originally shipped to the customer. Please include the name you used when you placed the order on all returns and you will be refunded to the card you used when placing your order. Refunds take up to 5-10 business days to hit your account. If you would like to exchange an item please let us know what you would like to exchange it for.
Please email us at firstname.lastname@example.org to receive the shipping return address.
All shipping is free with Preza. Although the customer is responsible for all return shipping costs, unless the item has arrived damaged**. All refunds will be for the price of the item purchased and tax (if applicable).
**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.